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High Usage Customer Dashboard
Developing a customer insight dashboard to be rolled out to >700 Users
Challenges
Retail bank’s customer service team needed a more efficient way of accessing customer data in order to deliver a better customer experience
Wanted a new ‘all-in-one’ tool, that can be used before and during interactions with the customers
Solutions
Designed a dashboard with Google maps add-on
Implemented the necessary services in client’s infrastructure with focus on robustness and scalability
Delivered training to employees and created comprehensive technical documentation for ongoing maintenance
Values
Empowered around 700 employees to have on-demand access to all relevant customer data in one dashboard
Increased overall customer satisfaction
Roles
Machine Learning Engineer
Technologies
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Sectors
Banking & Insurance
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