Churn, Cross- and Upselling
Treat your customers like you know them - because you do, with data and analytics.
Understanding your customer is key. Collecting and analyzing customer data allows you to both increase your customer base and meet your customers needs better. Depending on your needs, our experts can support you both in the design and implementation phases of such a project. Feel free to book a non-committal video call with our subject-matter expert to get an idea of the value, feasibility and scope. Typical projects are:
Customer churn prediction
It takes far more effort to acquire new customers than to retain existing ones. By using customer data, we are able to train machine learning models which identify customers who are likely to churn. This helps you preventing your customers from churning.
Cross- and upselling
Anticipate what else your customer may need when they engage with your business - before they are aware of it. With ML-based recommendation systems we can help you predict what other products your customers may be interested, when they engage with you.
Gain a deeper understanding of your customers, by grouping your customers along their behavior or characteristics. This can serve as a basis to optimize their customer journey.
For inspiration, feel free to browse through some of the highlighted case studies below.